Happy Teams Despite Shift Work

The Shift Work Challenge

Shift work is inherent to hospitality, but it doesn't have to be a negative experience. The difference lies in how schedules are created and managed.

What Employees Want

Predictability

• Know schedules in advance
• Consistent patterns when possible
• Reliable income expectations

Fairness

• Equitable distribution of shifts
• Transparent assignment logic
• Rotation of desirable/undesirable

Flexibility

• Ability to swap shifts
• Preference consideration
• Accommodation of life events

Respect

• Adequate rest between shifts
• Recognition of personal commitments
• Consideration of circumstances

Scheduling Practices That Work

Advance Publication

Publish schedules 2+ weeks ahead:

• Enables personal planning
• Reduces last-minute stress
• Shows respect for employees

Algorithmic Fairness

Use systems that distribute objectively:

• Remove favoritism perception
• Ensure equitable treatment
• Track and balance over time

Self-Service Tools

Empower employees with technology:

• Shift swap platforms
• Availability submission
• Request management

Communication

Keep employees informed:

• Explain scheduling constraints
• Share the logic behind decisions
• Listen to feedback

Manager's Role

Creating Culture

• Model respect for schedules
• Minimize last-minute changes
• Acknowledge accommodation needs

Using Technology Well

• Leverage tools for fairness
• Enable self-service
• Make data transparent

Addressing Issues

• Respond to concerns promptly
• Adjust patterns when needed
• Continuous improvement